The Happy Hedgehog Philosophy

We believe that all parents should be able to provide the highest quality products for their children, without having to worry about the products' safety, their durability, or price. That is why we are committed to offering very carefully selected toys, clothes, gifts, and other items at reasonable prices. We keep our costs as low as possible, and pass these savings to our customers.

We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

100% Satisfaction Guarantee

We want you to be 100% satisfied with your purchase, as well as your shopping experience. If you are not satisfied with any product you have purchased from us, you can return it to us, no questions asked! Just follow the simple instructions in the "Returns" section below.

Privacy Policy

We are committed to protecting your privacy, and will never share or sell your personal information to third parties.

Security

Our site is protected with SSL 256-bit encryption. We use 256-bit encryption to ensure that all of your personal information is safe when you submit your payment to us. Encryption means that all information relating to you and your account is scrambled and locked with a mathematical key during the electronic transfer, thus making sure that all the confidential data remain secure during the Internet transactions.

We use PayPal to process all credit card transactions for added security. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

You do not need a PayPal account to submit your payment via PayPal. You can pay with a credit/debit card (Visa, MasterCard, American Express, and Discover) without having a PayPal account.

Shipping Information

Enjoy FREE STANDARD SHIPPING for orders over $49! Standard shipping for orders under $49 is only $4.95 per shipping address.

Orders sent via standard shipping usually take from 7 to 10 business days to arrive. Depending on the size and weight of the order, we often upgrade shipping to Priority/Express at no extra charge.

EXPRESS SHIPPING: Please contact us at orders@thehappyhedgehog.com for rates and shipping information.

The same charges apply to all 50 states. Please note that at this time we do not ship internationally outside the US.

MOST ORDERS ARE SHIPPED WITHIN 24 HOURS AFTER THE PAYMENT HAS BEEN RECEIVED. Orders placed on Saturday are shipped on Monday. Please allow one extra week for delivery of back orders.

We use the following carriers: the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx. We will determine the most efficient shipping carrier for each order.

Green Shipping

We care about our planet! In an effort to reduce our impact on the environment, and to continue offering low shipping cost, we use eco-friendly packaging, and reuse boxes, packaging, and packing materials whenever possible.

Returns

We want to make your return as easy as possible. Please follow these guidelines when returning merchandise:

  • Merchandise should be returned within 30 days of purchase
  • Please use the original packaging when possible. Otherwise, use a strong box with sufficient padding to ensure a safe delivery of the product
  • Fill out and enclose the return form that was included in your order
  • Send your return, prepaid and insured, via USPS to:

    The Happy Hedgehog
    P.O. Box 3365
    Lynnwood, WA 98046-3365

  • We will give you a full refund of the purchase price less shipping charges, coupons, discounts, and gift wrapping fees, if applicable. You can also request a gift certificate or store credit for the amount of your return. Please allow one billing cycle for the credit to appear on your credit card statement.

    Please note that the shipping charges are non-refundable, unless we made an error with your order.

    Sales Tax

    Residents of the State of Washington will be charged a sales tax of 8.9%.